Wheelz

Wheelz is an online casino operated by Rootz Ltd, a company managing several gaming brands. The platform provides a variety of games, including slots, table games, and live dealer options, with software supplied by providers such as NetEnt, Play’n GO, and Microgaming. The casino uses security measures like TLS encryption and Random Number Generator (RNG) technology to ensure fairness and protect user data. Customer support is accessible via live chat and email.

Wheelz Casino New Zealand

Wheelz Casino has been available to players in New Zealand since January 2021. It supports multiple payment methods and offers a diverse selection of games. The website design incorporates branding elements featuring David Hasselhoff, adding a distinctive and recognizable touch to the user interface. Registration requires minimal personal information, streamlining the signup process while maintaining compliance with regulatory Know Your Customer (KYC) requirements. The casino offers services in multiple languages and supports transactions in New Zealand dollars, catering specifically to the local market.

Bonuses and promotions

Wheelz offers several bonuses and promotions for New Zealand players:

• Welcome Bonus: New players receive a 100% deposit match up to NZ$5,000 plus 100 free spins distributed over 10 days, with a minimum deposit of NZ$10. Both bonus funds and free spin winnings are subject to a 35x wagering requirement.
• Cashback Bonus: Players can benefit from 10%-20% cashback on losses during specified periods, with higher cashback percentages awarded to frequent and loyal players, providing a safety net against unlucky streaks. 
• Wheel of Spinz: This gamified rewards program allows players’ bets to fill a progress bar, unlocking free spins on a bonus wheel. Completing cycles within the program activates additional rewards, encouraging continuous play and participation.
• Double Speed: This bonus gives players the power to fill up their progress bar twice as fast, so they can get a turn at the Wheel of Spinz.
• Multiplier Tournaments: Regular tournaments where online gambling players compete by achieving the highest multipliers on selected slot games, with cash prizes awarded to top performers, adding a competitive element to the casino experience.
• Reload Bonuses: These bonuses are granted when players add funds to their accounts after the initial deposit, offering additional playing funds and incentivizing continued deposits.
• Balance Booster: This booster converts the deposited amount into bonus money, which gives players’ bonus balance a good boost, so they can spin more reels.

Games at Wheelz Casino

The casino offers over 4,400 titles from providers including NetEnt, Microgaming, Play’n GO, Ezugi, Pragmatic Play, and Red Tiger Gaming. The game categories are as follows:

• Slots: Popular titles include Twin Spin, Temple Tumble Megaways, Thunderstruck II, Book of Secrets, Piggy Riches, and Game of Thrones. The casino also offers progressive jackpot slots such as Mega Moolah, Book of Atem, Queen of Alexandria, and Empire Fortune.
• Table Games: The selection features classics like blackjack, roulette, and baccarat. However, compared to some competitors, the variety is somewhat limited, with fewer blackjack variants and only one video poker game available. Notably, free play mode is not accessible to New Zealand players due to regulatory restrictions.
• Live Casino: This section includes live dealer games streamed in real-time, such as blackjack, roulette, baccarat, Casino Hold’em, Caribbean Stud Poker, Three Card Poker, and popular game shows like Mega Ball and Crazy Time.

Safety and security

Wheelz employs industry-standard RNG technology to ensure that game outcomes are random and unbiased, providing a fair gaming environment. The platform uses TLS encryption to secure all financial transactions and personal data, preventing unauthorised access. Players are required to complete Know Your Customer (KYC) verification by submitting government-issued identification and proof of address documents, which are typically processed within 48 hours. This verification process is crucial for preventing fraud, underage gambling, and money laundering. 

The casino also leverages machine learning to detect suspicious patterns and enhance account security proactively. Independent review platforms have rated Wheelz’s Safety Index at 8.9 out of 10, reflecting a strong commitment to player protection and regulatory compliance.

Customer support

Customer support at Wheelz is available 24/7 through live chat and email channels, although phone support is not offered. Live chat provides immediate assistance for urgent queries, while email responses may take up to 48 hours, depending on the complexity of the issue. Loyalty program members have access to personal account managers who can be contacted via WhatsApp, mobile phone, and email, offering a higher level of personalised service. The website also features an FAQ section covering common questions, though it addresses a limited range of topics and may not resolve all player concerns.

Wheelz licensing

Wheelz Casino operates under licences from several reputable regulatory bodies, including the Malta Gaming Authority (MGA), the Alcohol and Gaming Commission of Ontario (AGCO) in Canada, and a German gambling licence. These licences signify the casino’s adherence to strict regulatory standards concerning fairness, security, and responsible gambling. The MGA licence, in particular, ensures ongoing audits and compliance checks. Holding multiple licences allows Wheelz to serve a global audience while maintaining high standards of player protection and operational transparency.

FAQs

Is Wheelz Casino a legitimate and safe online casino?

Wheelz operates under established licenses and employs security technologies such as SSL encryption and RNG certification, providing a regulated and secure environment. Some terms and conditions may be considered strict by some users.

What payment methods are available at Wheelz Casino?

For New Zealand players, Wheelz supports various payment options including credit cards/debit cards (Visa, MasterCard), e-wallets (Skrill, Neteller, MuchBetter, Payz, MiFinity), online bank transfers (withdrawals only), and prepaid vouchers (Paysafecard, deposits only). Deposits are generally processed instantly without fees. Withdrawal times vary by method, with e-wallets typically processing within 24 hours and card or bank transfers taking several days. 

Does Wheelz Casino offer a welcome bonus for new players?

Yes, Wheelz Casino offers a welcome bonus for new players, which includes a 100% deposit match up to NZ$1,000 plus 100 free spins on the first deposit. Additionally, the welcome bonus extends across the first five deposits, with a total potential bonus of up to NZ$5,000 and 100 free spins distributed over 10 days, subject to a 35x wagering requirement.